Refund Policy

We offer a 30-day money-back guarantee for all new Pro and Enterprise subscribers. If you're not completely satisfied with Supawidgets within your first 30 days, we'll provide a full refund of your subscription fee.

To be eligible for our 30-day guarantee:

• You must be a new customer (first-time subscriber)
• The refund request must be made within 30 days of your initial payment
• You must contact our support team with your refund request

Our Starter plan is completely free, so no refunds are applicable. You can use the free plan indefinitely and upgrade or downgrade at any time.

For ongoing subscriptions beyond the initial 30-day period:

• Monthly subscriptions: No refunds for partial months. You can cancel anytime and retain access until the end of your current billing period.
• Annual subscriptions: Refunds may be considered on a case-by-case basis for unused portions, minus a processing fee.
• Downgrades: When downgrading from a higher plan, the difference will be credited to your account for future billing cycles.

Refunds may not be available in the following cases:

• Account termination due to violation of our Terms of Service
• Excessive usage that violates our Fair Use Policy
• Requests made more than 30 days after the initial payment (except for annual plans)
• Third-party services or add-ons purchased through our platform
• Processing fees charged by payment providers

To request a refund, please follow these steps:

1. Contact our support team at [email protected]
2. Include your account email address and reason for the refund request
3. Provide any relevant details about your experience with our service
4. Our team will review your request and respond within 2-3 business days

We may ask for additional information to process your refund request effectively.

Once your refund is approved:

• Credit card refunds typically take 5-10 business days to appear on your statement
• PayPal refunds are usually processed within 24 hours
• Bank transfer refunds may take up to 10 business days
• You'll receive an email confirmation once the refund has been processed

Please note that processing times depend on your payment provider and may vary.

Understanding the difference:

• Cancellation: Stops future billing but allows you to use the service until the end of your current billing period
• Refund: Returns your money and may result in immediate termination of service

You can cancel your subscription at any time from your account settings. Cancellation takes effect at the end of your current billing cycle.

Our refund policy is designed for legitimate customer satisfaction concerns. We reserve the right to decline refund requests that appear to abuse our generous policy, such as:

• Repeated refund requests from the same customer
• Using our service extensively before requesting a refund
• Requesting refunds for reasons unrelated to our service quality

Before requesting a refund, consider these alternatives:

• Contact Support: Our team can help resolve technical issues or answer questions
• Downgrade Plan: Switch to a lower-cost plan that better fits your needs
• Pause Subscription: Some plans allow temporary suspension of billing
• Training Resources: Access our knowledge base and tutorials to maximize value

For refund requests or questions about this policy:

We may update this refund policy from time to time. Any changes will be posted on this page with an updated "Last modified" date. Significant changes will be communicated via email to active subscribers.

This policy applies to all purchases made after the effective date. Previous purchases remain subject to the refund policy in effect at the time of purchase.